Privacy Policy

Celestial Soul Sanctuary respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, or purchase products.
Information we collect:
We may collect the following types of information
Personal Information: Name, email, phone number, billing/shipping address, and booking details.
Payment information: Processed securely by third-party providers (we do not store full payment details).
Website Data: IP address, browser type, device info, and cookies to improve your online experience.
Communication: Emails, messages, or feedback you provide when contacting us.
How we use your information:
We use your personal information to
Process bookings, orders, and payments.
Deliver products and services.
Provide customer support and respond to inquiries.
Send confirmations, updates, and relevant communications.
Improve our website, offerings, and customer experience.
Comply with Legal and Tax obligations.
We do not sell, rent, or trade your information to third parties.
Sharing your Information:
We may share limited information with:
Service providers (e.g., payment processors, shipping carriers) to complete your order.
Legal Authorities if required by law or to protect our rights, safety, or property.
Analytics tools (e.g., Google Analytics) to understand website performance.
Data Storage & Security:
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure.
Payments are processed through secure third-party platforms (e.g., Wix Payments, PayPal, Stripe, After Pay).
While we implement best practices, no online system is 100% secure, and you share information at your own risk.
Cookies and Tracking:
Our website may use cookies and similar technologies to:
Improve site functionality and performance.
Remember preferences (e.g., shopping cart items).
Analyse traffic and visitor behavior.
You can disable cookies in your browser settings, but some features may not work properly.
Your Rights:
As an Australian consumer, you have the right to:
Access the personal information we hold about you.
Request corrections if your information is inaccurate.
Opt out of marketing communications at any time.
Request deletion of your personal data (where legally allowed).
Third-party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
International Customers:
If you purchase from outside Australia, your data may be transferred and processed in Australia under this Privacy Policy.
Updates to this Policy:
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If you have any questions about this Privacy policy or how your data is handled, please contact us.