Shipping Policy

A legal disclaimer

Shipping and delivery:
Orders are processed within 2-4 Business days.
Shipping times vary depending on your location.
Customers are responsible for any international customs duties, fees, or taxes.

Products (Crystals & Insect Specimens):
We take pride in offering ethically sourced crystals and real insect specimens. Each item is unique, and natural variations in size, shape, and colour are normal.
Returns accepted if:
The item arrives damaged or incorrect.
You notify us within 7 days of delivery with proof of purchase and photos.
To be eligible for a return:
The product must be unused and in its original packaging.
Return shipping costs are the responsibility of the customer (unless the item was faulty or incorrect).

Custom Orders Policy:
At Celestial Soul Sanctuary, we take pride in offering unique, ethically sourced, and carefully crafted products and services. Some items and offerings may be custom-made, personalised, or one-of-a-kind. This policy explains how we manage custom orders.
Nature of Custom Products:
Custom products include
Ethically sourced insect specimens prepared or mounted to order.
Crystals or crystal sets selected specifically for your needs.
Any personalised healing or spiritual tools created for you.
Made-to-order gift packs or spiritual kits.
As each piece is unique and often made specifically for you, small variations in size, colour, or natural markings are to be expected and are part of the item's beauty.
Processing & Timeframes:
Custom orders require additional time for preparation. Estimated timelines will be provided at the time of order.
We will notify you of progress, expected delivery dates, and shipping details.
Payments:
Full payment is required before work on your custom order begins.
Payments for custom orders are non-refundable, except where required by law.
Refunds & Returns:
Because custom items are made specifically for you, they cannot be returned or refunded for change of mind.
Refunds or replacements are only available if the item:
Arrives damaged in transit, or
Is significantly different from what was agreed upon at the time of order.
Claims must be made within 7 days of delivery with proof (including photos).
Cancellations:
Cancellations of custom orders are not accepted once work has begun.
If you need to change details of your order, please contact us within 24 hours of purchase.
Shipping of Custom Products:
Custom Products are carefully packaged to ensure safe arrival.
Delivery times may vary depending on your location and the nature of the item.
For questions or concerns about custom orders, please contact us.